Return Goods Policy
- Conditions for exchanging returns
Customers need to check the status of goods and can exchange / return goods at the time of delivery / delivery in the following cases:
The goods are not in the right category or design in the order placed or as on the website at the time of ordering.
Not enough quantity, not enough set as in the order.
External conditions are affected such as torn packaging, peeling, broken ...
Customers are responsible for submitting relevant documents to prove the above deficiencies to complete the return / return of goods.
- Regulations on time for notification and sending of products for return payment
Time to change the notice: within 48 hours from the date of receipt of the product in case the product lacks accessories, gifts or breakage.
Time to return products: within 14 days after receiving the product.
Product exchange location: Customers can bring goods directly to our office / store or by post.
In case you have suggestions / complaints regarding product quality, please contact our customer service line.